Refund & Cancellation Policy

Cancellations

You may cancel an order free of charge within the short cancellation window shown after placing it (before the shop begins preparing). Once a shop has started preparing or the order is out for delivery, it can no longer be cancelled from the app — contact support for help.

Refunds

• If you cancel within the allowed window and had paid online, the full amount is refunded to your original payment method or Nedo wallet.
• If an item is unavailable, damaged, or an order is cancelled by the shop or Nedo, you receive a full refund for the affected items.
• For quality issues, report the order in the app within 24 hours of delivery; eligible refunds are issued after review.

Refund timelines

Wallet refunds are credited instantly. Refunds to the original payment method (UPI/card) are initiated immediately and typically reflect within 5–7 business days, depending on your bank or provider.

Non-refundable

Delivery fees may be non-refundable once an order is out for delivery, except where the issue is on our side.

How to request

Use "Report an issue" in the app order screen, or email support@nedo.co.in with your order number.